Global Operations Administrator needed in Manchester (Remote)

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you’ll be doing

• Provide tailored support to learners and partners across digital channels, focusing on assessment and exam preparation.
• Assist with student registration, onboarding, and webinar delivery.
• Coordinate marking processes and ensure timely feedback.
• Contribute to content development alongside instructors and product teams.
• Engage with global customers via phone, email, and chat.
• Drive continuous improvement to enhance learner experience and meet customer experience (CX) metrics.
• Participate in projects aimed at innovating e-learning delivery.
• Perform ad hoc tasks as required by management.

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

• Ability to use Office 365 applications such as email/excel.
• Some knowledge of digital marketing or online learning and providing remote support.
• Experience delivering customer support
• Managing and supporting remote activities and customers

Desirable:

• Higher education qualification in business/marketing/communications
• Experience in education/e-learning